There is a 30 day warranty upon delivery on the internal parts ONLY.

If the custom has been fully made and you wish to cancel, there will be a cancellation fee of 50$.

WE DO NOT PROVIDE A RETURN PREPAID LABELS AND ANY RETURNS POSTAGE IS PAID BY THE CUSTOMER.

If the returned item arrives damaged or in an unsatisfactory condition, a refund cannot be offered and if the item cannot be repaired or exchanged and a small charge will apply for the shipping back to you.

Faulty item replacements that are within the 30 day warranty will be fixed as soon as possible but may be delayed due to busy periods, maximum time for a repair or replaced item is 20 – 30 working days.

We will not accept returns for controllers that have already been opened by another person or company.

If we do suspect a controller has been opened prior to it being returned then we will not accept the controller and a fee will be charged to return the item. This will also void any warranties.

All controllers are made to order, as they are painted and made to a high standard, please be aware that the whole process can take up to 20 – 30 business days for the controller to be finished and then sent out to you. ( Weekends are not included )

All controllers are made from Brand new Official Microsoft Controllers, Brand New Official Sony Controllers.

Each controller is tested electrically and also tested via playing a game on a console, to insure the item is sent out in a working condition, you also get a copy of the test results signed by the tester.

During holiday periods we reserve the right to extend this period to ensure quality is maintained during the manufacturing process.

Shipping is sent with PostNL tracked, you will receive a tracking code via e-mail the day the controller is shipped to you.